Last Updated: October 8, 2026
At Nestpack, we understand that plans can change. This Order Cancellation Policy explains when and how customers can request to cancel an order for sofas, chairs, and other furniture purchased through our website.
Cancellation Before Processing
Customers may request to cancel an order before the order has entered processing.
To request a cancellation, please contact us as soon as possible after placing your order. Include your order number and the email address or phone number used when placing the order.
If the cancellation request is received before the order has been processed or shipped, we will make reasonable efforts to cancel the order.
If the cancellation is successfully completed, the payment will be refunded to the original payment method.
Cancellation After Processing
Once an order has entered processing, cancellation may no longer be possible.
Furniture orders may require preparation, packaging, assembly, or coordination with a shipping carrier. If the order has already been processed, prepared for shipment, or shipped, we may be unable to cancel it.
In this situation, the customer may need to receive the order and request a return in accordance with our Return & Refund Policy.
Orders That Have Already Shipped
Orders that have already been shipped generally cannot be canceled through our order cancellation process.
If you no longer want an item after it has shipped, please contact us for return instructions. Return eligibility and any applicable return shipping costs will be handled according to our Return & Refund Policy.
Customers should not refuse delivery solely to cancel an order unless Nestpack has specifically instructed them to do so.
How to Request a Cancellation
To request an order cancellation, contact us using the information below as soon as possible.
Please provide:
-
Full name
-
Order number
-
Email address used for the order
-
Phone number, if applicable
-
Reason for cancellation, if available
Cancellation requests can be submitted by email or phone.
Cancellation Confirmation
Submitting a cancellation request does not automatically mean that the order has been canceled.
Nestpack will review the order status and confirm whether the cancellation can be completed. Customers should wait for cancellation confirmation before considering an order canceled.
Refunds for Canceled Orders
If a cancellation is approved before the order has been processed or shipped, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If an order cannot be canceled because it has already been processed or shipped, the customer may be required to follow the applicable return process.
Custom or Special-Order Furniture
Certain furniture products may be specially prepared, customized, or ordered according to specific customer requirements.
Cancellation options for these orders may be more limited once processing has started. Any product-specific cancellation conditions will be communicated on the applicable product page, during checkout, or through customer service when applicable.
Incorrect Order Information
Customers are responsible for reviewing their order details before completing checkout, including:
-
Product selection
-
Quantity
-
Size or configuration
-
Color or finish
-
Shipping address
-
Billing information
-
Contact information
If you notice an error after placing an order, contact Nestpack immediately. We will make reasonable efforts to update the information if the order has not yet entered processing.
Once an order has been processed or shipped, changes may no longer be possible.
Contact Us
For cancellation requests or questions about an existing order, please contact us:
Nestpack
Email: sales@nestpack.us
Phone: +1 (315) 748-4739
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 1008 Gilbert Mills Rd, Fulton, NY 13069-4568, United States