Privacy policy

Last Updated: October 8, 2026

Nestpack respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing sofas, chairs, and other furniture products. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Payment-related information

  • Account information, if applicable

  • Information you provide when contacting customer service

  • Device, browser, IP address, and website usage information

We collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments, refunds, and other transactions

  • Provide customer service

  • Respond to questions and inquiries

  • Communicate with you about your orders

  • Improve our website, products, and services

  • Maintain website security

  • Detect and prevent fraud or unauthorized activity

  • Comply with applicable laws and legal obligations

  • Send promotional communications when permitted by law

Payment Information

Payments made through our website may be processed by third-party payment providers.

Nestpack generally does not directly store complete payment card information on its own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Shipping Information

To fulfill and deliver your order, we may share necessary information, including your name, shipping address, email address, and phone number, with shipping carriers, fulfillment providers, and other service providers involved in order delivery.

These parties receive information only as reasonably necessary to provide the requested services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart information, understand website usage, and improve the customer experience.

Cookies may also be used for analytics and marketing purposes where applicable.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Analytics and Website Usage

We may use analytics tools to understand how visitors interact with our website.

This information may include browser type, device type, pages visited, referring pages, approximate location, time spent on the website, and other technical or usage information.

We use this information to monitor website performance, understand customer behavior, and improve our website and services.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional messages, product updates, special offers, or other marketing communications.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

You may continue to receive necessary transactional communications, such as order confirmations, shipping updates, and customer service messages.

How We Share Your Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These providers may include:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting and technology providers

  • E-commerce service providers

  • Analytics providers

  • Customer support providers

  • Fraud prevention and security providers

  • Marketing service providers, where applicable

  • Government authorities or professional advisors when required by law

We do not sell your personal information as a normal part of our business operations.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business records, resolve disputes, prevent fraud, enforce our agreements, and comply with legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Ask how your information is collected and used

  • Opt out of certain marketing communications

  • Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links or integrations to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or legal requirements.

When changes are made, we will update the "Last Updated" date at the beginning of this policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: sales@nestpack.us

Phone: +1 (315) 748-4739

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 1008 Gilbert Mills Rd, Fulton, NY, 13069-4568, United States