Refund policy

Last Updated: October 8, 2026

At Nestpack, we want our customers to feel confident when purchasing sofas, chairs, and other furniture from our website. If you are not satisfied with your purchase, you may be eligible for a return or refund under the conditions below.

Return Period

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, the product should be unused, in its original condition, and free from stains, odors, damage, or other signs of use. Original packaging, accessories, parts, and other materials should be retained when reasonably possible.

How to Request a Return

Please contact us before sending any product back.

When contacting us, please provide your order number, the name of the product, the reason for the return, and photos or videos when applicable.

We will review your request and provide return instructions if the return is approved. Please do not send a product to our address without receiving return instructions from us.

Returns Due to Change of Mind

If you change your mind, select the wrong item, or decide that the product does not meet your personal preference, you may request a return within the applicable return period.

For these types of returns, the customer may be responsible for the return shipping costs and other reasonable return-related expenses.

Because furniture can be large or heavy, please contact us before arranging a return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your furniture when it is delivered.

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and clear photos or videos showing the problem. After reviewing the information, we may offer a replacement, repair, refund, or another appropriate solution.

Please do not dispose of or return damaged furniture before contacting us and receiving instructions.

Non-Returnable Items

Certain items or situations may not qualify for a return, including:

  • Products returned after the 30-day return period

  • Products that have been used or significantly damaged after delivery

  • Products that have been modified or altered

  • Products damaged due to improper use, assembly, maintenance, or handling

  • Products with missing parts or accessories caused by customer use

  • Products clearly identified as final sale or non-returnable at the time of purchase

These exclusions do not affect any rights or remedies that cannot legally be excluded under applicable law.

Return Shipping Costs

For returns caused by a change of mind, personal preference, incorrect selection, or similar reasons, the customer may be responsible for applicable return shipping costs.

If the product is confirmed to be defective, damaged upon arrival, or incorrectly shipped by Nestpack, we may provide an appropriate return shipping solution or cover applicable return shipping costs.

For large or bulky furniture, special return transportation arrangements may be required.

Refunds

After the returned product is received, it may be inspected to confirm that it meets the return requirements.

If the return is approved, the refund will generally be issued to the original payment method used for the purchase.

Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Partial Refunds

A partial refund may be issued if a returned product has been used, damaged, stained, altered, or returned with missing parts, accessories, or other materials that affect its condition or resale value.

Any applicable deduction will depend on the condition of the returned product.

Exchanges

If you would like to exchange a furniture product for another item, please contact us before returning the original product.

Exchanges are subject to product availability. In some cases, the original product may need to be returned and inspected before an exchange can be completed.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has entered processing, packaging, or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be handled according to this Return & Refund Policy.

Contact Us

If you have any questions about returns, refunds, exchanges, or damaged products, please contact us:

Email: sales@nestpack.us

Phone: +1 (315) 748-4739

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 1008 Gilbert Mills Rd, Fulton, NY, 13069-4568, United States