Shipping policy
Last Updated: October 8, 2026
Nestpack provides shipping services for sofas, chairs, and other furniture products purchased through our website. We aim to make the shipping process clear and convenient for our customers.
Shipping Rates
We offer standard shipping within the United States based on the following order value:
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Orders of $150 or more: Free standard shipping
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Orders under $150: $7.95 standard shipping fee
The shipping fee, when applicable, will be displayed during checkout before you complete your purchase.
Shipping Coverage
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the product, destination, and carrier service area. If a particular item cannot be shipped to your address, this will be communicated before the order is fulfilled.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time refers to the time required to verify, prepare, package, and dispatch your order. Orders placed on weekends or holidays generally begin processing on the next business day.
Furniture orders may require additional preparation depending on the size, quantity, packaging requirements, or availability of the product.
Shipping and Delivery Time
After an order has been processed and shipped, standard delivery generally takes approximately 3–8 business days.
Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, seasonal demand, and other circumstances outside our reasonable control.
The estimated delivery time begins after the order has been shipped and does not include the order processing period.
Furniture Delivery
Furniture products may require special handling because of their size, weight, or packaging requirements.
Depending on the product and destination, the carrier may deliver the package to the customer's designated delivery address or another accessible delivery location determined by the carrier.
Customers should make sure that the shipping address is accessible and suitable for receiving furniture packages.
Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice that your shipping address is incorrect, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.
Once an order has been shipped, we may be unable to change the delivery address.
Additional costs resulting from an incorrect or incomplete shipping address may be the customer's responsibility where applicable.
Order Tracking
Once your order has been shipped, tracking information may be provided by email when available.
Please allow some time for the carrier's tracking system to update after the tracking information is issued.
You can use the tracking information to monitor the progress of your shipment and estimated delivery status.
Delayed Deliveries
Delivery times are estimates and are not guaranteed.
Delays may occur because of severe weather, carrier delays, holidays, high shipping volumes, transportation disruptions, incorrect address information, or other circumstances beyond our control.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us and we will assist you in reviewing the shipment status.
Damaged Packages
Please inspect your furniture package when it arrives.
If the package or product appears to be damaged, please contact us as soon as possible. Where applicable, provide your order number and clear photographs of the packaging and damaged product.
We will review the information and work with you to determine an appropriate solution.
Lost or Missing Packages
If tracking indicates that your order was delivered but you cannot locate the package, please first check around the delivery area and with other members of your household or building.
If the package still cannot be located, please contact us so we can assist with the delivery issue.
Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Email: sales@nestpack.us
Phone: +1 (315) 748-4739
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 1008 Gilbert Mills Rd, Fulton, NY, 13069-4568, United States